Shipping, Returns, FAQ & More

SHIPPING

For specific shipping requests, please contact us at thefireflyfields@gmail.com prior to placing your order.

Most items ship within 3 business days; however, some may take up to 7-10 days to ship. Custom orders, depending on your desired specifications and the size of the order, may take longer. During high-volume times (e.g., website launches, collection launches, large sales, and the holiday season), our estimated processing time may be slightly higher. If you need an order urgently, please contact us prior to or immediately after placing your order. We typically can accommodate special requests.

We ship to most countries. Please inquire before ordering if you have any questions regarding international shipping. The customer is responsible for any and all taxes, duties, and fees due upon delivery.

If your package is returned to us through no fault of our own (e.g., failure to pay international duties, refusal to sign for delivery, incorrect shipping address provided), we are not required to issue a refund. If additional shipping fees are required to re-ship the order, they will be at the customer’s expense.

RETURNS

We want you to love your items as much as we do! If you're not satisfied, please contact us within one week of delivery for returns or 14 days for exchanges.

Custom or bespoke orders, personalized items, items discounted 50% or more, buy-one-get-one offers, and gift cards are not eligible for returns or exchanges.

If the package arrives damaged due to shipping, please photograph all sides of the package and the item(s) and email us at thefireflyfields@gmail.com within one week of delivery. The more details you provide, the more efficiently we can assist you.

If you received the item as a gift, you may return it for store credit as long as it meets the standard return policies (new, unused condition, etc.).

If you received a free gift with a qualifying purchase (e.g., a free gift with purchases over $50), the free gift must be returned along with the original purchase if a return is requested.

Return shipping costs are the customer’s responsibility. Please feel free to ask if we have discounted shipping rates available at the time of your return.

All items must be returned in new, unworn, original condition for the return to be accepted.

Refunds are processed within one week of receiving the returned item(s).

If you wish to cancel your order, please contact us at thefireflyfields@gmail.com within 24 hours of placing your order. A $2 cancellation fee will apply.

MORE

  • Coupon codes must be applied at the time of purchase. They are not retroactive. We do not offer price adjustments after the order is placed.

  • We reserve the right to merge orders. If you place multiple orders with the same shipping address, we may combine them into fewer shipments. If you prefer separate shipments, please specify when placing your order.

  • The new-email signup discount code promotion is valid for the calendar year in which you sign up. This discount does not apply to already discounted items, and some items (such as live plants, plant flats, and other specific products) are excluded. Please refer to individual product pages for specific exclusions.

  • Disclaimer: All products are sold for adult use only.

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